Managing Street-Level Bureaucrats’ Performance by Promoting Professional Behavior Through HRM

Street-Level Bureaucrats and Institutional Innovation: Implementing Special-Education Reform

Recent state and federal legislation holds the promise of sweeping reform in special-education practices. In this article, Richard Weatherley and Michael Lipsky examine the implementation of Chapter 766, the dramatically innovative state special-education law in Massachusetts. They show how the necessary coping mechanisms that individual school personnel use to manage the demands of their jobs ...

Does Race Affect Access to Government Services?: An Experiment Exploring Street-Level Bureaucrats and Access to Public Housing

While experimental studies of local election officials have found evidence of racial discrimination, we know little about whether these biases manifest in bureaucracies that provide access to valuable government programs and are less tied to politics. We address these issues in the context of affordable housing programs using a randomized field experiment. We explore responsiveness to putative ...

Promoting Teacher Professional Development through Online Task-Based Instruction

The importance of teachers in the success of Task-Based Language Teaching (TBLT) is unquestionable. However, designing a teacher course on TBLT raises many questions concerning ‘what’ and ‘how’ it can be implemented. Can teachers’ professional development be promoted through Task-Based Instruction (TBI)? This paper explores this question by examining the design and implementation of an online c...

Managing Ethnically Diverse Bureaucrats: Evidence from the Nigerian Civil Service

We document the correlations between public service delivery, management practices, and the ethnic diversity of bureaucrats. We do so in the context of Nigeria, where ethnicity is a salient form of identity. We thus expand the empirical management literature highlighting bene...cial e¤ects of workplace diversity, that has focused on private sector ...rms operating in high income settings. Our a...

Promoting Professional Resilience